Return & Refund Policy

Effective Date: October 9, 2026

Thank you for shopping with Elunexaoo.

Elunexaoo is owned and operated by Lianyungang Nuanmei Technology Co., Ltd. This Return & Refund Policy applies to purchases of consumer electronics and technology accessories made through elunexaoo.com.

1. 180-Day Free Return Guarantee

Elunexaoo offers a 180-Day Free Return Guarantee for eligible purchases.

You may submit a return request within 180 calendar days after the date your order is delivered. Your request must be submitted during this period; the returned parcel does not need to arrive at the return facility before the 180-day period ends.

For approved eligible returns, we provide a prepaid return label or another return arrangement confirmed by our customer support team.

This policy does not limit any consumer rights that apply under relevant law.

2. Eligibility for Returns

For a return based on a change of mind, the item must generally be:

• Unused and in original condition;

• Returned with applicable accessories, cables, manuals, and components;

• Returned in the original packaging, where available and appropriate.

Opening the outer shipping package to inspect an item does not by itself make the item ineligible for return.

Any item-specific return restrictions, including restrictions for personalized products or products with opened hygiene seals, will be disclosed before purchase. These restrictions do not affect your rights if an item is damaged, defective, incorrect, or materially different from its description.

The 180-Day Free Return Guarantee does not cover damage caused by misuse, unauthorized alterations, liquid damage, improper installation, or failure to follow provided care, charging, or usage instructions.

3. Requesting a Return

To begin a return request, email service@elunexao.com and provide:

• Your order number;

• The email address used during checkout;

• The item you want to return;

• The reason for the request;

• Photos or videos where relevant.

Photos are not required for a standard change-of-mind return. However, for damaged, defective, or incorrect products, we may ask for reasonable supporting photos or videos to assess the issue.

We will review your request and send you the applicable return instructions. If a request cannot be approved, we will explain the reason.

4. Return Instructions and Address

Do not send any item to our registered business address without approval from customer support.

After a return request is approved, we will provide:

• The correct return facility address;

• A prepaid return label or agreed alternative arrangement;

• Instructions for packaging and dispatching the item.

Please send the item within the timeframe stated in the return instructions. If you need additional time, contact us before the stated deadline.

Keep your dispatch receipt or tracking reference until your return has been completed.

5. Return Shipping Costs

Eligible change-of-mind returns:
Elunexaoo covers return shipping costs under the 180-Day Free Return Guarantee.

Damaged, defective, incorrect, or materially misdescribed products:
We cover necessary return shipping costs and will provide an appropriate refund, replacement, or other solution at no additional cost to you.

Please contact us before paying return shipping costs yourself. If a prepaid label cannot be provided, we will confirm a reasonable reimbursable shipping method and cost before you send the item.

We do not charge a restocking fee for eligible returns.

6. Damaged, Defective, or Incorrect Products

Please contact us as soon as reasonably possible after you discover an issue. Include your order number, a description of the problem, and photos or videos where available.

After reviewing the matter, we will arrange an appropriate remedy, such as a replacement, refund, or return solution. If a return is not necessary, we will confirm this in writing.

You will not be charged additional delivery costs to resolve a confirmed product defect or merchant error.

7. Refund Amounts

For an approved change-of-mind return, we refund the amount paid for the returned item, including applicable refundable taxes.

Original delivery charges, including the US$3.99 Standard Shipping fee and the US$6.99 Express Shipping fee, are not refunded for change-of-mind returns unless required by applicable law.

If an order qualified for free standard shipping, we will not deduct a shipping charge from the refund because the return changes the original order value.

For confirmed damaged, defective, incorrect, or materially misdescribed products, the agreed refund may include the applicable original shipping charge in addition to the item price. For a partial return, any shipping refund will reflect the affected part of the order.

Items purchased with a discount are refunded at the amount actually paid. No restocking fee applies.

8. Refund Timing

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection of the returned item. If no return is required, this timeframe starts when the refund is approved.

Your bank or payment provider may need additional time to make the refunded amount visible in your account. We will not require you to accept store credit instead of an approved monetary refund.

If the stated timeframe has passed, please contact us for assistance.

9. Exchanges

If you need a different colour, model, or product, please contact us to discuss availability and available options.

Where a direct exchange is unavailable, we may process an eligible return so you can place a separate order. Any price difference or additional payment will be explained before you proceed.

10. Cancellations

To request an order cancellation, email us as soon as possible and include your order number.

If the order can be stopped before dispatch, we will cancel it without a cancellation fee and issue a full refund, including any paid shipping charge, within 5–10 business days after the cancellation is confirmed.

If an order has already been dispatched, we will explain the available options under this policy. A cancellation is not confirmed until you receive our response.

11. Issues During Return Transit

If you use our prepaid return label or an agreed return method and the return is delayed or appears to be lost, contact us with the tracking number or shipping receipt.

We will investigate the issue with the relevant carrier. A transit delay or loss during an approved return will not automatically result in the rejection of your refund request.

12. Contact Information

Brand: Elunexaoo

Legal Company Name: Lianyungang Nuanmei Technology Co., Ltd.

Registered Address: No. 108, Dapan Village, Qingkou Town, Ganyu District, Lianyungang City, Jiangsu Province, China

Support Email: service@elunexao.com

Phone: +86 188 8918 7633

Website: https://elunexaoo.com

The registered address above is not the default return address. Please contact customer support and wait for return instructions before sending any item back.