Frequently Asked Questions

1. Who operates Elunexaoo?

Elunexaoo is owned and operated by Lianyungang Nuanmei Technology Co., Ltd. The company operates elunexaoo.com and handles purchases made through this website.

We offer consumer electronics, smart devices, technology accessories, and practical electronic essentials for everyday use.

2. How can I contact customer support?

Email: service@elunexao.com
Phone: +86 188 8918 7633

For order-related support, please provide your order number and the email address used at checkout.

3. Where do you ship?

We currently deliver to customers in the United States. Available delivery options will appear at checkout once you enter your shipping address.

If your address cannot be accepted at checkout, please contact us before placing your order.

4. What are the shipping charges?

Shipping rates for U.S. orders are shown below:

Free Shipping applies to the standard delivery option only. Express Shipping is charged separately when selected.

5. When should I expect my order?

Orders are generally prepared within 1–3 business days after payment has been confirmed.

Estimated delivery times after dispatch are:

Your total delivery time includes both order processing and carrier transit time.

6. How do I track an order?

Once an order has been sent, a shipping confirmation email with tracking details will be sent to the email address used at checkout.

If you cannot locate the email, please check your spam or junk folder. If tracking is unavailable or has not updated for an extended period, contact us with your order number.

7. What happens if my parcel is delayed or missing?

Please email service@elunexao.com with your order number and a description of the issue.

If the tracking status shows “Delivered” but you have not received the parcel, please check with household members, building reception, neighbours, and your designated delivery location before contacting us.

We will review the circumstances and provide an appropriate solution. A “Delivered” tracking status alone does not automatically result in rejection of a delivery-related request.

8. Do you offer 180-day free returns?

Yes. Elunexaoo provides a 180-Day Free Return Guarantee for eligible purchases.

Eligible items may be returned within 180 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

For approved eligible returns, we provide a prepaid return label or another return arrangement confirmed by customer support. Please wait for return instructions before sending an item back.

9. How can I request a return?

Please email us with:

• Your order number;

• The item you would like to return;

• The reason for your request;

• Photos or videos where relevant.

Our support team will review your request and provide the correct return address and instructions.

Do not send any return to our registered business address without prior approval.

10. What if my item is damaged, defective, or incorrect?

Contact us with your order number, a description of the issue, and clear photos where possible.

For verified damaged, defective, or incorrect items, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.

11. How are refunds processed?

Approved refunds are returned to the original payment method within 5–10 business days after the returned item has been received and inspected. If a return is not required, this period begins when the refund is approved.

Your bank or payment provider may require additional time to show the refund in your account.

12. Can I change or cancel an order?

Please contact us as soon as possible with your order number and requested change.

If a cancellation is approved before an order is dispatched, a full refund, including any paid shipping charge, will be issued within 5–10 business days. Once an order has shipped, requests are handled according to our Return & Refund Policy.

13. Which payment methods can I use?

Available payment options are displayed at checkout.

Before submitting payment, please check your order currency, shipping method, shipping fee, and order total. If you are unsure whether a payment was completed, contact us before placing another order.

14. How is personal information handled?

Our Privacy Policy explains how personal information is collected and used to operate the website, process purchases, deliver orders, and provide support.

For privacy-related questions, contact service@elunexao.com.

Company Information

Brand: Elunexaoo

Legal Company Name: Lianyungang Nuanmei Technology Co., Ltd.

Registered Address: No. 108, Dapan Village, Qingkou Town, Ganyu District, Lianyungang City, Jiangsu Province, China

Email: service@elunexao.com

Phone: +86 188 8918 7633

Website: https://elunexaoo.com