Privacy Policy

Effective Date: October 9, 2026

Elunexaoo is owned and operated by Lianyungang Nuanmei Technology Co., Ltd. This Privacy Policy explains how we handle personal information when you visit elunexaoo.com, place an order for consumer electronics or technology accessories, or communicate with our support team.

1. Information We May Collect

The information we collect depends on how you use our website and services. It may include:

• Customer and delivery information: name, email address, telephone number, billing address, and delivery address;

• Order information: products selected, order amount, shipping option, payment status, and transaction identifiers;

• Support and after-sales information: return or cancellation requests, refund records, photos, messages, and information required to arrange a return;

• Website activity information: IP address, browser type, device data, pages viewed, and interactions with our website, where enabled;

• Marketing choices: subscription status and communication preferences.

Payments are handled by the payment providers available at checkout. Please do not email us complete card numbers, security codes, passwords, or other sensitive payment credentials.

2. Why We Use Personal Information

We may use personal information to:

• Process and confirm orders;

• Arrange payment, fulfillment, delivery, and tracking;

• Calculate shipping charges;

• Send order confirmations and service-related updates;

• Respond to customer service requests;

• Review cancellations, returns, replacements, and refunds;

• Operate the 180-Day Free Return Guarantee for eligible orders;

• Maintain and improve website functionality;

• Protect our store, customers, and transactions from fraud or misuse;

• Meet legal, tax, accounting, and record-keeping obligations;

• Send promotional communications where permitted and according to your preferences.

Where applicable law requires a legal basis for processing, we use the basis appropriate to the activity, including contract performance, legal obligations, consent, or legitimate interests.

3. When Information May Be Shared

We share personal information only when necessary to run our store and provide services. Relevant recipients may include:

• E-commerce platform, hosting, and website service providers;

• Payment processors;

• Product suppliers and fulfillment partners;

• Shipping carriers and return-label providers;

• Customer support, security, and technical service providers;

• Professional advisers, where reasonably necessary.

For example, delivery carriers need your name, telephone number, and shipping address to deliver an order. Return service providers may receive the information needed to issue a return label or arrange collection.

If analytics or advertising tools are used on the website, limited website usage information may be shared with those providers, subject to any required consent and opt-out options.

We may also disclose information if required by law, in response to a valid legal request, or where necessary to protect legal rights. If our business is involved in a sale, merger, financing, or reorganization, relevant information may be transferred as part of that transaction in accordance with applicable law.

4. Cookies and Related Tools

Our website may use cookies, pixels, and similar technologies to:

• Keep items in your shopping cart;

• Support checkout and account functions;

• Remember website preferences;

• Help prevent fraud and maintain security;

• Understand website performance;

• Measure marketing and advertising performance.

Where required, we request consent before using non-essential cookies or similar tools. You may manage available choices through our website privacy controls or your browser settings.

Please note that disabling certain cookies may affect some features of the website.

5. Marketing Communications

If you choose to receive promotional emails, you may unsubscribe at any time using the unsubscribe link in the email or by contacting service@elunexao.com.

Unsubscribing from marketing messages will not stop essential communications about your orders, deliveries, returns, refunds, or customer support requests.

6. International Data Processing

Our company is located in China. Your information may be processed in China and in other countries where our service providers, fulfillment partners, or technology providers operate.

When applicable law requires safeguards for international transfers, we use the protections and transfer mechanisms required for the relevant processing. You may contact us for more information.

7. How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy.

The retention period may depend on order fulfillment, the applicable return period, refund processing, dispute handling, fraud prevention, and legal or accounting requirements. The end of the 180-day return period does not necessarily mean that all order data will be deleted immediately.

When information is no longer needed, we delete it or anonymize it, except where retention is required for backups, legal obligations, or legitimate record-keeping purposes.

8. Security Measures

We use reasonable organizational and technical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be completely secure. Please provide only the information necessary for your request and do not send sensitive payment information by email.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of information in certain circumstances;

• Object to or limit certain processing;

• Request a portable copy of your information;

• Withdraw consent where consent is the basis for processing;

• Opt out of certain targeted advertising, sharing, sales, or profiling activities where those rights apply.

To make a privacy request, email service@elunexao.com. We may ask for reasonable information to verify your identity or confirm an authorized representative’s authority.

We will respond within the period required by applicable law. If we cannot fully complete a request, we will explain the reason where required. We do not discriminate against customers for exercising applicable privacy rights.

10. Children’s Information

Elunexaoo is intended for a general adult audience and is not directed to children.

If you believe that a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action.

11. External Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before submitting personal information to them.

12. Updates to This Privacy Policy

We may revise this Privacy Policy when our business practices, services, or legal requirements change. The most current version will be displayed on this page with an updated effective date.

Where required, we will provide additional notice or request consent for material changes.

13. Contact Information

For privacy questions or privacy-related requests, please contact us:

Brand: Elunexaoo

Legal Company Name: Lianyungang Nuanmei Technology Co., Ltd.

Registered Address: No. 108, Dapan Village, Qingkou Town, Ganyu District, Lianyungang City, Jiangsu Province, China

Email: service@elunexao.com

Phone: +86 188 8918 7633

Website: https://elunexaoo.com