Contact Us

Welcome to Elunexaoo.

If you need assistance with our consumer electronics, smart devices, technology accessories, product details, orders, payments, shipping, returns, or refunds, please contact our customer support team.

Elunexaoo is owned and operated by Lianyungang Nuanmei Technology Co., Ltd. The company operates elunexaoo.com and is responsible for orders placed through this website.

Customer Service

Support Email:
service@elunexao.com

Customer Service Phone:
+86 188 8918 7633

For questions that involve order records, product photos, return requests, or refund documentation, please contact us by email so we can review the information properly.

Order Support

When emailing us about an existing order, please include:

• Your order number;

• The email address used at checkout;

• The product name;

• A clear description of the issue or request;

• Photos or videos when relevant, such as for damaged, defective, or incorrect items.

For your security, please do not send payment passwords, full card details, or other sensitive payment information by email.

Delivery and Tracking Assistance

After your order has been dispatched, tracking information will be sent to the email address used at checkout.

Please contact us if you have not received tracking information, tracking has not updated for an extended time, your package appears to be missing, or a delivery issue has occurred. Include your order number and relevant details so we can investigate and provide an appropriate solution.

A tracking status marked “Delivered” will not automatically result in the rejection of a delivery-related request.

Returns and Refunds

If you would like to request a return or refund, please review our Return & Refund Policy and email us with your request.

Please include your order number, the item concerned, and the reason for your request. If an item arrived damaged, defective, or incorrect, please provide clear photos where possible.

Please do not send any product to our registered business address without contacting us first. Once a return is approved, our support team will provide the correct return address and instructions.

Changes or Cancellations

If you need to update delivery details or request an order cancellation, contact us as soon as possible and include your order number.

Requests are reviewed based on the current processing and shipping status of the order. We will confirm whether the requested change can be completed. Please refer to our Terms of Purchase for the applicable cancellation terms.

Company Information

Brand Name: Elunexaoo

Legal Company Name: Lianyungang Nuanmei Technology Co., Ltd.

Registered Business Address: No. 108, Dapan Village, Qingkou Town, Ganyu District, Lianyungang City, Jiangsu Province, China

Website: https://elunexaoo.com

Support Email: service@elunexao.com

Customer Service Phone: +86 188 8918 7633